Contact

1. Identity of the Data Controller

Neion France SAS
Bioserra 1, 60 Avenue Rockefeller, 69008 Lyon, France
Email: neion-france@neion.co.jp
Tel: +33 (0)4 82 53 13 06
The data controller responsible for processing personal data is Neion France SAS.

2. Data Collected

We may collect and process the following types of personal data:

• Name, surname, company, and position
• Email address and phone number
• Postal address (where required for delivery)
• Content of your inquiry or message
• Access or connection data (IP address, browsing statistics, where applicable)

Data is collected directly from you through our contact form or during direct communications with our teams.

3. Purpose and Legal Basis for Processing

Your personal data is processed for the following purposes:

• Responding to your requests for information or quotations
• Managing customer relationships and providing follow-up
• Providing information about our products and services
• Complying with legal and regulatory obligations
• Improving our services and user experience on the website

The legal basis for processing your data includes:

• Your explicit consent (Article 6.1.a of the GDPR)
• The performance of a contract or pre-contractual measures (Article 6.1.b)
• Compliance with a legal obligation (Article 6.1.c)
• Our legitimate interests (Article 6.1.f), to maintain client relations and improve our services.

4. Data Retention Period

Your personal data will be retained for a maximum period of three (3) years from your last contact, unless otherwise required by law.

5. Data Recipients

Access to personal data is strictly limited to:

• Employees of Neion France SAS responsible for communication and customer support
• Our technical service providers (hosting, maintenance, etc.) acting as data processors in accordance with Article 28 of the GDPR

No data is sold, transferred, or shared with third parties for commercial purposes.

6. Data Transfers Outside the European Union

Your data is hosted and processed within the European Union.
If a transfer of data to a third country is necessary, it will be governed by Standard Contractual Clauses (SCCs) or an adequacy decision from the European Commission to ensure an adequate level of protection.

7. Data Security

Neion France SAS implements all necessary technical and organizational measures to ensure the security and confidentiality of personal data (access control, backups, encryption, protection against unauthorized access, etc.).

8. Your Rights

In accordance with Articles 15 to 22 of the GDPR, you have the following rights:

• Right of access to your personal data
• Right to rectification if your data is inaccurate or incomplete
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object to processing on legitimate grounds

You can exercise these rights by contacting: neion-france@neion.co.jp
If you encounter any difficulty, you may also lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr

9. Cookies

Our website uses only cookies necessary for its proper functioning.
Analytical or advertising cookies are activated only with your prior consent, which can be withdrawn at any time via the cookie management banner.

10. Updates to This Policy

This Privacy Policy may be updated to comply with legal, technical, or organizational developments.
Any significant changes will be announced on our website.

Contact

For any questions about this Privacy Policy or the protection of your personal data, please contact us at:
Neion France SAS
Bioserra 1, 60 Avenue Rockefeller, 69008 Lyon – France
Email: neion-france@neion.co.jp
Tel: +33 (0)4 82 53 13 06